Shopping Terms and Conditions
Purchasing
To purchase goods from Public Wi-Fi, you need to complete and submit the order form. Your order is an offer to buy the goods on these terms and conditions of sale. We will send you an email confirming receipt of your order and your order details.
The supply of goods from the online shop is subject to availability. Whilst we always try to inform you if any goods are unavailable before you place and order, we cannot always do this. If this happens you will be informed by email and you will either not be charged or be refunded for any unfulfilled items.
Prices
All prices of goods available on the online shop are quoted and charged in sterling and, where applicable, are inclusive of VAT.
Forms of Payment
We currently only accept PayPal as our payment method online. If you wish to pay by credit card, please call the office on 020 7183 1471
Delivery
Sorry we are unable to deliver outside of the UK, as the high cost of delivery beyond the UK currently makes such a service uneconomic. Please note that we cannot deliver to PO Boxes.
Parcels will be dispatched by Courier. All deliveries will require a signature at receipt.
Cancelling your Order
You have a statutory right to cancel your order by notifying us in writing within 7 working days of delivery.
We offer a 30-day money back guarantee only on the Public Wi-Fi Hotspot box, as long as it’s undamaged. This does not apply to Internet Vouchers.
If you have already received your goods, send them back to the same Returns Address below in a saleable condition. If you do not return the goods, we have the right to collect the goods from you and charge you for the full cost of doing so.
If you wish to cancel before delivery, please email us immediately at hello@public-wifi.co.uk with your name, address and order number. Whilst we will try to cancel the order before it is dispatched, we may be unable to do so. If the goods are delivered you will still need to cancel your order in writing and return the goods as set out above.
We will refund the purchase price to you within 30 days of your cancellation notice (not including the original postage and package we charged you). You are responsible for the costs of returning the goods and this cannot be refunded.
Please note that we are unable to cancel any orders after the 7 working day period unless the goods are faulty (see ‘Faulty Goods’ below). Your right to cancel is separate from other statutory rights you may have.
Faulty Goods
If any goods ordered from us are faulty, please return them using the address label and returns slip provided on the delivery note as soon as possible to the ‘Returns Address’ below, securely packaged. If we find that the goods are faulty, and you have returned them within a reasonable period, we will refund the purchase price to you (including the original postage and package we charged you), and your postage and package costs for returning the goods (standard recorded delivery). This refund policy does not affect your statutory rights.
Returns Address
Public Wi-Fi Hotspots
204 Buspace Studios
Conlan Street
London W10 5AP
Governing law and jurisdiction
These terms and conditions of sale shall be governed by and enforced in accordance with the laws of England and Wales. Comic Relief and you both agree to submit to the non-exclusive jurisdiction of the courts of England and Wales.
Company details & Address
Public Wi-Fi is a subsidary of PolkaSpots Limited of 204 Buspace Studios, Conlan Street, London W10 5AP. PolkaSpots Limited is registered in the UK number 05508105.
Our address for correspondence or queries is below (please note that the address for returning faulty or cancelled goods is set out above in ‘Returns Address’):
Public Wi-Fi Hotspots
204 Buspace Studios
Conlan Street
London W10 5AP
For any queries or complaints about goods or services please contact us at hello@public-wifi.co.uk.
Security and Privacy
When you place your order you are automatically connected to our secure server using SSL encryption technology. This ensures that the information you send cannot be read by anyone apart from our e-commerce team. To check you are in a secure area of our site please look at the bottom of your browser and you will see a closed padlock.